Shipping policy

General Information

We offer worldwide shipping to most countries.

All orders are subject to processing and shipping times as described below.


Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday), excluding weekends and public holidays.

During high order volumes or promotional periods, processing times may take slightly longer.


Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

10 to 15 business days (Monday to Friday), depending on the destination country and local postal services.

Please note that delivery times may vary due to customs delays, carrier delays, or other external factors beyond our control.


Total Delivery Time

Total estimated delivery time is:

1–3 business days (processing) + 10–15 business days (shipping)


Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take a few days to become active.


Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

We are not responsible for delays caused by customs procedures.


Shipping Delays

In rare cases, delivery may take longer than expected due to:

  • Customs processing
  • Carrier delays
  • High demand periods
  • Local postal disruptions

If your order is significantly delayed, please contact us at bywigrun@gmail.com.


Incorrect Shipping Address

It is the customer’s responsibility to provide a correct and complete shipping address at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at bywigrun@gmail.com.


Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being marked as delivered.

In such cases, we recommend contacting the shipping carrier first, then reaching out to us for assistance.


Contact

For any questions regarding shipping, please contact us at:
bywigrun@gmail.com