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We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
This policy applies worldwide. For customers in the European Union, mandatory consumer rights under EU law (including the 14-day withdrawal right) also apply and are not affected by this policy.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at bywigrun@gmail.com.
Once your return request is approved, we will provide you with instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Customers are responsible for the cost of return shipping for non-defective items (for example: change of mind, wrong size, or incorrect selection).
If the item is defective, damaged, or incorrect, we will cover all return shipping costs.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue as quickly as possible.
Certain items cannot be returned, including:
Sale items and gift cards are also non-returnable.
If you are unsure whether your item is eligible, please contact us.
The fastest way to get the item you want is to return your current product first. Once the return is approved, you may place a new order.
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days.
Depending on your bank or payment provider, additional processing time may be required.
If more than 15 business days have passed since approval, please contact us at bywigrun@gmail.com.
If a problem occurs during delivery and we need to contact you to obtain additional information or confirm your shipping details, we will make reasonable attempts to contact you using the email address provided at checkout.
Customers are responsible for responding to our communications and providing any information necessary to complete the delivery of their order.
If we are unable to reach you after reasonable attempts to contact you, and the package is subsequently returned to the sender due to the customer’s failure to respond, provide the required information, or take the necessary action to complete delivery, the order will not be eligible for a refund.
This does not affect any mandatory consumer rights that cannot legally be excluded or limited under applicable law.